Heroic Hospitality

Heroic Hospitality

Building Better Business Leaders By Showcasing Best Practices For Guest Experience

By Mario Nocifera7 Episodes
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ABOUT THIS PODCAST

This show is dedicated to shining the light on the heroes of our industry by showcasing the people who are doing it right, the people who are making an impact and more importantly, helping their guests create and celebrate important moments. Hosted by nationally renown hospitality expert, restaurateur, Mario Nocifera of Birdseye Hospitality.

Category
  • Episodes

    7

  • Type

    Hosted

  • Language

    English

  • Started

    30 Jan, 2020

  • Created by

    Mario Nocifera

  • Explicit

    No

Latest Episodes

  • Laurie Aaronson Navigating Small Business Accounting and the Stabilization Bill

    Laurie Aaronson Navigating Small Business Accounting and the Stabilization Bill

    Mario Nocifera

    If you own a restaurant or small business this show is for you!

    Based out of San Francisco Laurie is the glue, the enabler for independent restaurateurs and  business owners. She collaborates and guides the operators allowing them to focus on what's most important, their guests and the relationships they have with their employees and vendors. The team behind AOCSF does all the heavy lifting behind the scenes.

    She is the founding partner of AOCSF, a hospitality consulting firm which focuses on the “not-so-sexy” side of our industry, accounting. I have worked with this talented team in the past and they do much, much more for their clients than simply providing a P&L. They are truly part of the team and a voice when things get tricky.

    In today's show we talk about:

    • How to interview a consultant for your business

    • She defines of her ideal client

    • How to set boundaries and establish goals

    • Why owners / executives should consider sharing their P&L with their management team and why the balance sheet can be the most important guide for this process.

    • Strategies to train and retain your managers

    • AOCSF expansion into different markets which may include Colorado...

    • She distills the Paycheck Protection Program (PPP), Employee Retention Credit and the Stabilization Bill.

    • Her weekly blog that gives us access to reliable information when the rules are changing so quickly. 

    I encourage you to sign up for AOCSF’s bi-weekly email that distills the relevant information regarding PPP and the Stabilization Bill. You can do this by emailing her at [email protected]

    Laurie Highlights

    Golden Gate Restaurant Association

    http://ggra.org/

    Independent Restaurant Coalition 

    https://www.saverestaurants.com/

    We encourage you to follow and support

    https://www.instagram.com/indprestaurants/

    You can find her:

    http://aocsf.com/


    05 Jun, 2020
  • Jeff Suskin Creating Large Scale Events & Festivals

    Jeff Suskin Creating Large Scale Events & Festivals

    Mario Nocifera

    I met Jeff in 2013 at my restaurant Lower48 through his magazine Dining Out. He has completely blown up since then and I am loving his ride!

    Jeff owns/runs multiple hospitality companies including hosting some of the most exciting and forward thinking festivals in Colorado. I continue to be inspired by Jeff because of his community involvement, creativity and his ability to be vulnerable.

    Today we talk about:

    • 23 Years of Dining Out Magazine

    • He describes what it's like to be overextended at his biggest festival of the year and he talks about the lessons he learned from that.

    • Leverages momentum 365 days in advance.

    • He distills his three pillars of hosting events and his view of the guest experience.

    • Tributary Food Hall in Golden Colorado and what's he doing to make it work.

    • The “Pay It Forward Wall” (( Which is so inspiring ))

    • His -new- definition of LOCAL 

    • My favorite part of the interview is at the end. Temptation Kitchen! You gotta hear this! Imagine a competitive stoned chef cooking show… 

    • What's it like to be a mentor, volunteering and leading a younger generation.

    • Jeff is going to be a father! Reach out and congratulate him...


    His annual festivals:

    http://www.toptacodenver.com/

    https://chickenfightfest.com/

    https://www.raresteakfest.com/

    Tributary Food Hall

    https://www.tributarygolden.com/

    24 May, 2020
  • Steve Redzikowski Leadership

    Steve Redzikowski Leadership

    Mario Nocifera

    Steve is a true Hospitality Hero! He sets the standard with his work ethic and showing up for the younger generation as a leader and mentor. Steve demonstrates daily what it really means to be a world-class chef by “simply” working hard.

    He is also a four time James Beard nominee (2015/2016/2017/2018), Food and Wine Peoples Best Chef (2016), Star Chefs Chef of the year award (2018) and he may have BEAT! Bobby Flay on his own show...

    Today we talk about:

    His view on Mentorship 

    Employee Retention + Development 

    Engagement with his teams and local community

    Oak at Fourteenth Culinary Olympics (celebrating the younger generations allowing creativity)

    His new Pizzeria NEW YORKESE in Boulder Colorado at the new Avanti

    https://avantifandb.com/avanti-boulder/


    Steve Highlights:

    Fresh Guys

    https://thefreshguys.com/

    Tonalis Meats

    https://www.tonalismeatsdenver.com/

    River Bear Meats + Justin Brunson

    https://riverbearmeats.com/

    The Boulder / Denver community for the amazing support.


    Steve's Big Ask:

    (you the guest) Make the effort to connect with your favorite restaurant, TELL THEM WHAT -YOU- ARE LOOKING FOR, be specific and email the owner or manager directly to start the dialogue.


    Steve's Restaurants:

    https://www.oakatfourteenth.com/

    https://www.denveracorn.com/

    http://www.denverbrider.com/


    15 May, 2020
  • Jensen Cummings, Best Served Podcast

    Jensen Cummings, Best Served Podcast

    Mario Nocifera

    Jensen is a fifth generation Chef, Restaurateur and celebrates the hospitality industry with his Podcast Best Served. He is also a public speaker, educator and philanthropist. 

    His Ask: Connect him with amazing hospitality professionals. Email him directly...

    [email protected]

    Where you can find him:

    https://www.bestservedpodcast.com/


    07 May, 2020
  • Vendor Relationships + 20 Valuable Strategies

    Vendor Relationships + 20 Valuable Strategies

    Mario Nocifera

    In the last show I shared my view on collaboration with leadership and recognizing our employees as our #1 resource. Today the star of our show are the hard working vendors that keep our operations running. We need to strategically manage these relationships but it takes a village and it starts with you...

    Email me I am happy to share my top 20 strategies to better manage these relationships.

    [email protected]

    Please subscribe to the show if you haven't already.

    Thanks again for joining me, smile and have a fantastic day! 

    14 Feb, 2020

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The podcast and artwork embedded on this page are from Mario Nocifera, which is the property of its owner and not affiliated with or endorsed by Podcasts.com, Inc.

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